Returns & Shipping Policy
If the product you receive is not as described Benali Cartel promises that you may return it before order completion (when you click ‘Confirm Order Received’ or exceed confirmation time frame) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree a 50% refund amount directly with us. ⠀Please note we will not provide a refund if you do not show us photos/pictures of the item received if you do not return it to us.
NO REFUND for change of mind item can be returned and store credit to the value of item provided.
Protecting Your Purchase from Click to Delivery
*Full Refund if you don't receive your order
*If your item is significantly different from Benali Cartel’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
We use E-Packet Shipping direct from our supplier in China.
E-Packet is a free service however can take 4-30 working days depending on your location. Things such as public holidays for Luna New Year where suppliers shut down for 2 week periods will add a delay to this option.
If you should require the item in a quicker time frame DHL shipping can be arranged however this is at your expense quote can be provided for this.